Use of Service

By using the service, you agree to these terms and conditions.

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Service Description

The service provides private online English conversation practice sessions with a qualified English language tutor. Sessions are scheduled at a mutually agreed-upon time and conducted via a video conferencing platform.

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Payment

Payment is required in advance for each session. Prices are subject to change at any time. Refunds are only available if the service is cancelled 6 hours prior to the scheduled session.

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Cancellation Policy

We understand that sometimes plans change, and you may need to cancel or reschedule your booking. Please review our cancellation policy below.

Cancellation Period:
For cancellations made 6 hours or more in advance of the scheduled session, there will be no charge and a full refund will be provided. However, for cancellations made less than 6 hours in advance of the scheduled session, we reserve the right to charge the full amount of the service. This policy helps us compensate for the time and resources allocated to your appointment that could have been utilised for other customers.

Cancellation Procedure:
You may cancel your booking through our online platform by logging into your account and following the cancellation process.

No-Shows:
No refund will be provided if you fail to attend the scheduled session without prior notice or cancellation. Additional charges may apply if you wish to reschedule your booking after a no-show.

Force Majeure:
In the event of unforeseen circumstances beyond our control, such as natural disasters, severe weather conditions, or other force majeure events, we reserve the right to cancel or reschedule the session. In such cases, we will make every effort to notify you as soon as possible and provide suitable alternatives or a full refund.
 

We appreciate your understanding and cooperation regarding our cancellation policy. Should you have any further questions or require assistance, please do not hesitate to contact us.

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Refund Policy

To request a refund, please contact us and provide the necessary information, such as your account details and the reason for your refund request.

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The time it takes to process a refund can vary. Once your refund request is received, our customer support team will review it and initiate the necessary steps. The exact processing time may depend on factors such as payment method, financial institution processing times, and any additional verification requirements. 

 

Refunds are typically issued using the same payment method that was used for the original transaction. If you paid with a credit card, for example, the refund will be credited back to the same credit card. If you have any concerns or special requirements regarding the refund method, please contact us.

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The eligibility criteria for a refund may include the timing of the refund request, adherence to any cancellation or rescheduling policies, and the specific circumstances surrounding your request. Our customer support team will assess your situation and guide you through the refund process accordingly.

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Privacy

The service provider will keep all personal and private information confidential and will not share any personal data with third parties.

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Responsibility

The service provider will not be responsible for any errors, technical difficulties, or interruptions in service that may occur during sessions.

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Conduct

The service provider expects clients to behave professionally and respectfully during sessions. Any behaviour deemed inappropriate or offensive may result in the immediate termination of the session without a refund.

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Intellectual Property

All materials provided by the service provider during sessions are for personal use only and may not be reproduced, distributed, or sold without the express written consent of the service provider.

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Liability

The service provider will not be liable for any damages, including but not limited to direct, indirect, incidental, consequential, or punitive damages, arising from the use of the service.

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Modification of Terms

The service provider reserves the right to modify these terms and conditions at any time without notice. Continued use of the service after any such modification constitutes acceptance of the modified terms.