FAQ
Welcome to our Frequently Asked Questions (FAQs) section! We understand that you may have some queries or concerns, and we aim to address them comprehensively. In this section, we have compiled a list of frequently asked questions to provide you with quick and helpful answers about our services, policies, or general inquiries. If you require additional assistance, please don't hesitate to contact us directly, and we will be happy to assist you further.
Browse through our FAQ section to find the information you need, and let us help make your experience with us as seamless and enjoyable as possible.
1. What does demitalks offer?
Our online English conversation practice service provides a structured environment where learners can practise their speaking skills, improve their fluency, and gain confidence in real-life English conversations.
2. How does the service work?
The service operates through a user-friendly online platform. Learners can browse through a list of services and book an appointment with an available English conversation buddy at their convenience. During the sessions, learners engage in one-to-one conversations with their English conversation buddy via voice or video calls.
3. Who are the English conversation buddies?
Our English conversation buddies are experienced and fluent in English. They come from diverse backgrounds and have a passion for helping others improve their English skills. They provide a supportive and encouraging environment for learners to practise their conversational English.
4. Is there a specific level requirement to use the service?
No, our service caters to learners of all levels, from beginners to advanced. Whether you are just starting your English learning journey or looking to refine your skills, our English conversation buddies can adapt to your level and provide appropriate guidance and conversation practice.
5. How long are the conversation sessions?
Conversation sessions typically last for 30 minutes to 1 hour, depending on your preference and availability. Longer sessions can also be arranged if desired.
6. Can I choose the topics for conversation?
Absolutely! We encourage learners to choose topics that interest them or align with their learning goals. Whether it's discussing current events, practising business English, or exploring everyday situations, you have the freedom to select conversation topics that engage and challenge you.
7. Is there any additional study material provided?
While our main focus is on conversation practice, we can also provide supplementary study materials, such as suggested readings, vocabulary lists, or grammar exercises upon request. We aim to support your overall English language development.
8. How do I schedule a conversation session?
Scheduling a session is easy. Simply log in to your account, browse through our list of services, book an appointment, select a suitable time slot, and confirm the booking. You'll receive a confirmation email and instructions on how to join the conversation session.
9. What are the technical requirements to use the service?
To use our service, you'll need a stable internet connection, a computer or mobile device with a microphone and camera, and a compatible web browser. We recommend using a headset or earphones for better audio quality.
10. How much does the service cost?
The cost of our service depends on the duration of the conversation sessions you choose. We offer flexible pricing options to suit different needs and budgets. You can find detailed pricing information on our website or during the booking process.
11. Are there any free trial sessions available?
Yes, we offer free trial sessions for new users to experience our service firsthand. The trial session allows you to have a conversation with one of our English conversation buddies and get a feel for how the sessions are conducted. It's a great opportunity to see if our service meets your expectations.
12. Can I reschedule or cancel a session?
Yes, we understand that schedules can change, so we provide the option to reschedule or cancel a session. Sessions may be canceled or rescheduled with at least 6 hours' notice. Cancellations with less than 6 hours' notice will result in the forfeit of the session fee. We recommend reviewing our rescheduling and cancellation policy on our website for more details.
13. How can I provide feedback on the conversation sessions?
Your feedback is valuable to us! After each session, you will have the opportunity to provide feedback on the quality of the conversation and your overall experience. We encourage you to share your thoughts, suggestions, and any specific areas you'd like to focus on in future sessions.
14. Is there any support available if I encounter technical difficulties during a session?
Absolutely! We can assist you with any technical difficulties you may face during a session. You can reach out to us via email or through our online chat support system, and we'll help you resolve any issues.
15. Are there any group conversation sessions available?
Currently, our service focuses on one-to-one conversation sessions. This format allows for personalised attention and tailored practice based on your specific needs. However, we may introduce group conversation sessions in the future, and we'll keep our users informed about any updates or additions to our service.
16. Can I book sessions at any time of the day?
Our English conversation buddies have varying schedules, and you can choose sessions based on their availability. We strive to offer flexible scheduling options to accommodate learners from different time zones. You can browse available time slots and choose the ones that work best for you.
17. Is there a minimum commitment or subscription required?
We do not require a minimum commitment or subscription. You have the freedom to book sessions according to your needs and availability. Whether you want occasional conversation practice or regular sessions, our service is designed to be flexible and adaptable to your preferences.
18. Are my personal information and conversation content secure?
Yes, we take your privacy and security seriously. We have measures in place to ensure the confidentiality of your personal information and the privacy of your conversation content. We adhere to strict data protection policies and guidelines to provide a secure environment for our users.
19. Can I track my progress and see improvement in my English skills?
Yes, tracking your progress is an essential part of our service. We provide tools and resources to help you assess and monitor your improvement over time. You can set goals, track your progress, and receive feedback from your English conversation buddies.
20. Can I request specific areas of focus during the conversation sessions?
Absolutely! We encourage learners to communicate their specific learning goals and areas of focus to their English conversation buddies. Whether you want to work on pronunciation, vocabulary expansion, or business communication skills, you can discuss your preferences with your conversation buddy to tailor the sessions accordingly.
21. Are the conversation sessions structured or more informal?
Our conversation sessions strike a balance between structure and informality. While we aim to provide a relaxed and natural conversational environment, our English conversation buddies are trained to introduce structured activities, discussion prompts, and language exercises to maximise your learning experience.
22. What if I'm not satisfied with a particular conversation session?
We strive to deliver a high-quality experience to our learners. If, for any reason, you're not satisfied with a conversation session, please reach out to us. We will address your concerns and, if necessary, take appropriate measures to ensure your satisfaction.
23. Do you provide certificates or completion records?
At this time, we do not offer certificates or completion records for our conversation practice sessions. However, we are continuously exploring additional features and enhancements to benefit our learners, and certificates may be considered as part of future updates to our service.
24. Can I use the service on my mobile device?When is the latest clients can book before a session? 20hrs
Yes, our online platform is compatible with most mobile devices. You can access and use our service through your smartphone or tablet by using a compatible web browser and ensuring a stable internet connection.
25. When is the latest clients can book before a session?
In order to ensure that we can accommodate your needs and provide the best service possible, we recommend booking your session at least 12 hours in advance. This allows us sufficient time to prepare and allocate the necessary resources for your session. However, we understand that there may be instances where you need to book a session on short notice. In such cases, please contact us and we will do our best to accommodate your request based on availability. Please keep in mind that last-minute bookings are subject to availability and may not always be possible.
We hope these FAQs have provided you with useful information about our online English conversation practice service. If you have any further questions, please reach out anytime, and we will be delighted to assist you and address your queries as promptly as possible. We sincerely appreciate your interest in our service and we are looking forward to hearing from you soon.